Privacy Policy 32vin – Our Commitment to Your Data Security

1. Introduction & Purpose of This Policy

Welcome to the 32vin Privacy Policy page. We, the team behind the 32vin platform, understand that your trust is the foundation of the relationship we build together. This policy aims to clearly and transparently explain how we manage the personal information you provide while using our services in Malaysia.

This policy applies to all users who register, log in, make deposits, play games, or simply browse the 32vin website. By using our platform, you agree to the data collection and usage practices described herein. If you disagree with any part of this policy, we advise you to discontinue use of our services.

We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable regulations currently in force. We take user privacy seriously.

2. Information We Collect

32vin collects two main types of information — information you provide directly, and information collected automatically when you use our platform.

Information you provide directly:

• Full name, date of birth, and identification number (MyKad/passport) for account verification (KYC) purposes
• Email address and mobile number used for registration and communication
• Bank account details for processing deposits and fund withdrawals
• Information you submit via customer support forms or satisfaction surveys

Information collected automatically:

• Your device's IP address, browser type, operating system, and screen resolution
• Login session data including access time and location
• Gaming activity records, dates and amounts of financial transactions
• Cookie data and similar tracking technologies to enhance the user experience

We only collect information that is truly necessary to operate our services safely and responsibly.

3. How We Use Your Information

The information we collect is used for specific and limited purposes. We do not use your data for any purpose unrelated to the operation of 32vin services.

• Identity verification: Ensuring every account is held by a legitimate individual and preventing fraud or the use of duplicate accounts.
• Transaction processing: Processing deposits, withdrawals, and all financial activities accurately and securely.
• Service communications: Sending important notifications such as login confirmations, account updates, and promotional alerts you have opted to receive.
• Platform improvement: Analysing usage patterns to improve the interface, speed, and usability of our app and website.
• Legal compliance: Fulfilling reporting obligations to the relevant authorities where required by applicable law.
• Responsible gaming: Monitoring gameplay patterns to identify and assist users who may need support related to gambling habits.

4. Sharing Information with Third Parties

32vin does not sell, rent, or trade your personal information to any third party for commercial purposes. We only share your data in the following limited situations:

• Payment service providers: Transaction information that must be shared with the payment gateways we use to process deposits and fund withdrawals.
• Legal compliance: When required by a valid court order, regulatory authority directive, or other legal obligation that necessitates disclosure of information.
• Fraud prevention: In cases involving fraud investigations or illegal activity, we may share necessary information with the relevant authorities.
• Technology providers: Technical partners who help operate our infrastructure are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

All third parties involved in our operations are required to meet data security standards equal to or higher than our own.

5. Use of Cookies

We use cookies and similar tracking technologies to enhance your experience on the 32vin platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for basic website functions such as login session verification and security.
• Performance cookies: Helping us understand how users interact with the platform for continuous improvement purposes.
• Preference cookies: Saving your preferences such as preferred language and display theme for a more convenient experience.

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of our platform.

6. Your Rights as a User

As a registered 32vin user in Malaysia, you have certain rights regarding your personal information under PDPA 2010:

• Right of access: You may request a copy of the personal information we hold about you at any time.
• Right to rectification: If your information is inaccurate or outdated, you have the right to request that it be corrected.
• Right to withdraw consent: You may withdraw consent for certain data processing, subject to our operational and legal obligations.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to erasure: You may request the deletion of your account and data, subject to legally mandated retention periods.

To exercise any of the above rights, please contact our support team through the channels provided within the platform. We will process your request within 14 business days.

7. Data Retention Period

We retain your personal information for as long as your account is active or as necessary to provide services to you. After account closure, we may be required to retain certain information for a period prescribed by Malaysian law for audit, taxation, and regulatory compliance purposes.

KYC information is retained for a minimum of five (5) years from the date of the last transaction, in accordance with Malaysia's applicable Anti-Money Laundering (AML) legal requirements. Once the retention period expires, your data will be securely deleted from our systems.

8. Updates to This Privacy Policy

32vin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via in-platform notifications or your registered email address.

We encourage you to review this page regularly to stay informed about how we protect your information. The effective date of the most current Privacy Policy will always be displayed at the bottom of this page. Continued use of the 32vin platform after any changes constitutes your acceptance of the updated policy.

Effective date: 1 January 2026